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Award categories 2017


A sound business plan will only get any housing organisation so far - to turn strategy into action you need great teams and individuals.

The Housing Heroes Awards showcase the people that help housing organisations do the vital work they do.

This is your chance to give the individuals and teams who are the beating heart of your organisation the recognition they deserve.

Frontline team of the year

This award will recognise a team working on the frontline of housing making an outstanding contribution to turn organisational goals into reality. Your neighbourhood services team could have gone above and beyond to forge close relationships with your tenants or a slick, hardworking customer services team may have helped you drive high levels of satisfaction with your residents. We’re looking for outstanding work which is helping you provide homes and services you can be proud of.

Central service team of the year

Effective central support is a crucial part of any organisation’s ability to deliver high quality homes and services. This award will recognise a team which is doing exceptional work to provide crucial support to drive its organisation forward and allow frontline teams to thrive. Your HR team’s work with the rest of your staff could have been central to your success, or your IT team may have overseen the implementation of a system which has revolutionised the way you work. Whatever their role, we are looking for a team which has truly shone at helping the rest of your organisation shine.

Communications team of the year

In a challenging landscape it is more important than ever that housing organisations showcase the work that they do. This award will recognise a communications team which has done exceptional work to profile the work of its organisation both externally and internally. The team may have excelled in one area but will be able to demonstrate strength showcasing your work in the community and the sector as well as communicating with residents and staff. We’re looking for a highly-motivated team which helps you get the right messages to the right people.

Support and care team of the year

Helping some of the most vulnerable people in society is a crucial part of the work of housing organisations. This award is open to teams which excel in that role. The team could be working at a national or local level and will be directly helping people who need care and support to be able to lead independent lives. They could be a support team working with ex-offenders or drug users, a care team running a housing scheme for older people, or a team working with any other individuals who need support to thrive. We’re looking for teams which live and breathe their work and make a real difference to the lives of those they help.

Development or maintenance team of the year

It may not be ‘sexy’, but the delivery of efficient, high-quality development and maintenance programmes is a core function for housing organisations. This award will recognise a team which has confounded difficult financial times to ensure these crucial functions have continued to thrive in your organisation. You may have a development team which has done fantastic work to form great partnerships with local authorities to meet local need or a maintenance team which has delivered a five star repairs service. We’re looking for teams which have gone above and beyond to help you deliver outstanding new homes or to keep your existing housing stock at the highest standard.

CIH/Inside Housing Rising Star

The CIH and Inside Housing Rising Star competition, part of the Housing Heroes Awards, showcases the talent and commitment of up-and-coming housing professionals across the industry. Entrants will have worked in the sector for three years or more and who will be progressing in their careers and showing passion, commitment and a desire to find thoughtful solutions for the future.

The winner will enjoy a unique set of unrivalled opportunities to meet and influence decision-makers and get their ideas out into the sector – from a year’s worth of mentoring to guest editing an edition of Inside Housing.

Entrants simply need to provide an entry statement, a referee and confirm their CIH membership. Finalists will be take part in three one-day tasks in the spring. The winner will be announced at the Housing Heroes awards.

Sponsored by: Orbit Group

Inspirational leader of the year

Most of us have worked with someone who has inspired us and helped us to develop. This award will recognise an individual capable of truly inspiring others through their leadership. We’re looking for someone who leads by example and produces the best results by getting the best out of the people they work with. The person could be a manager, a chief executive or a board chair – it doesn’t matter as long as you can demonstrate they inspired and motivated others by their leadership in a way which has made a real difference. We’re looking for more than just figurehead – we want someone who is hands on and involved in running and developing their team and making a contribution to drive their organisation forward.

Inspirational colleague of the year

An inspirational colleague can help others to thrive. This award will recognise an individual who goes above and beyond to deliver a high quality of work which goes above and beyond the call of duty. This could be someone who has put innovation or creativity at the heart of what they do or someone who has showed unstoppable determination. We’re looking for someone whose colleagues would all say what a great person to work with they are and who makes a real contribution in their part of the organisation.

Inspirational tenant / resident of the year

Inspirational people live in homes run by housing organisations across the UK. This award will recognise a tenant who has gone the extra mile to help others, making a particularly significant contribution in in the last year. The person may have worked on their own to improve their community or helped to train other residents. Or they may do outstanding work on a tenant board or committee. We’re looking for someone who has made a big contribution and inspired others in the process.

Sponsored by: Fortem

Mentor of the year

Good mentoring is the key to making sure skills and knowledge are passed on to others. This award will recognise someone who has nurtured and inspired others - helping them to thrive. The award is open to anyone who has developed another person to grow in their role. It could be a long-serving member of staff who inspires colleagues through their work on a day-to-day basis, someone who is part of a mentoring scheme who has demonstrated an outstanding ability to inspire younger members of staff or a tenant who has helped others reach their potential. We’re looking for someone who does outstanding work, and helps others do the same.

Sponsored by: Wheatley Group

Tenant lifetime contribution

This award will recognise a tenant who has made a difference over many years. They will be someone who has given up their time to help shape their communities. They may be a volunteer of many years who has worked with vulnerable people in the area, be a long-serving tenant board member who has worked tirelessly to give others a voice or they may have overcome adversity to help others. Whatever they have done we’re looking for someone who has made a significant and prolonged difference to the lives of others through their work.

Lifetime achievement in housing

We’re looking for someone who has lived and breathed housing during their career. This award is open to someone who has demonstrated a passion for housing over a long career in the sector. They will have driven change both in the organisation at which they have worked and in the housing sector as a whole. We’re looking for someone who has helped in their own way to put housing on the map.

You may have got creative to incentivise access to digital technology or run a campaign to help train your tenants how to use computers. Innovation is good but not essential – you may instead have used traditional channels to great effect to promote digital inclusion.

As ever the best projects will demonstrate a positive impact on your organisation such as more people accessing services online or an improvement in arrears performance.

Sponsored by: Manchester Strategic Housing Partnership

New professional of the year (CIH Member)

This award will showcase, recognise and celebrate the successes of housing professionals at an early stage of their career and have normally worked in the housing industry for less than 3 years. This applies to individuals in substantive posts or trainee positions, both students and non-students are eligible This award is designed to demonstrate that it doesn’t matter what stage of your career you are at, you can achieve great success and achievements.

The winner of this award will:

•Have personally achieved outstanding success within their organisation and within the short period of time they have worked in the sector.

•Taken personal responsibility and initiative for their career and professional development.

•Demonstrated that they are passionate and driven about housing and they are committed to ethics and professional standards for working in the sector.

As ever the best projects will demonstrate a positive impact on your organisation such as more people accessing services online or an improvement in arrears performance.

Apprentice of the year award

This award recognises the contribution of apprentices across the housing sector. The award is open to any applicant undertaking an Apprenticeship scheme or a traineeship, in any discipline and working within the housing sector.

The winner of this award will:.

•Have demonstrated their commitment to personal development with achievement and attainment in learning

•Through their contributions in the workplace, demonstrate that they have exceeded expectations and made a difference to the organisation they work in

•Some evidence of approaching day to day work with a positive outlook and demonstrating a willingness to be creative and innovative

Sponsored by: Places for People

Exceptional contribution by a CIH member

This award highlights outstanding professional achievement and individual personal contribution by a CIH member working to the housing industry.

The winner of this award will:

•Have demonstrated a professional commitment to their organisation or the communities they work in

•Have made an outstanding commitment to their profession

•Be an inspirational role model for those working within the housing sector and embracing the ethics and professional standards underpinning CIH membership.